FAQ/Info

Contact the Family Assistant Office on 136 150 or visit www.familyassist.gov.au

They will assist you in receiving any Child Care Benefit you may be entitled to and will provide you with a Customer Reference Number (CRN) for you and your child.

You will need to provide these numbers when enrolling your child.

There are certain requirements you must meet to get the CCR. Full details are available from the Family Assistance Office on 136 150 or visit www.familyassist.gov.au

There is no income test for the Child Care Rebate. If you are eligible for the Child Care Benefit, but your Child Care Benefit is zero due to your income, you may still be eligible for the Child Care Rebate.

You can get the Child Care Rebate paid either directly to the Centre or to yourself, quarterly or annually.

Simply call in at our Centre at any time to meet our friendly staff, take a tour and learn about our programs and routines. If you then feel comfortable, one of our staff will discuss your needs and advise how they can best be met at the Centre.

You will also be provided with the necessary enrolment papers and a pack of important information.

We understand that for children who join our Fidgety Frogs Centre, it may be their first experience away from home and some children may feel uncertain about starting a new experience in a new environment. As all children are unique, so too are their settling in patterns. We are happy to meet your child’s individual needs and provide orientation strategies designed for you and your child.

Parents are encouraged to bring their child for short periods, as many times as they feel is needed, to allow their child to settle in.

Fidgety Frogs provide safe and well supervised Early Learning Centre for your child. We also provide all meals, snacks and refreshments. All you need to bring is;

• a hat
• change of clothes
• a piece of fruit each day
• nappies and bottles for babies (these are not supplied given this is a personal choice item)
• sheets and sleeping (comfort) items.

At Fidgety Frogs we pay careful attention to ensure the following minimum ratios are followed;

• 0 – 2 years: 1 adult to 4 children
• 2 – 3 years: 1 adult to 5 children
• 3 – 5 years: 1 adult to 10 children

To ensure the highest standards of care, we employ qualified and experienced staff who share our philosophy and ideas of working together to create a warm, loving and secure environment for children to learn and grow.

Children learn through exploration and stimulating experiences. Each child’s individual needs and interests are integrated into our carefully planned play based weekly programs and activities. These are on display in each room.

We welcome our parents to visit the centre at any time throughout the day. Your contribution to the daily activities is highly valued.

If your child becomes unwell during the day we will contact you immediately and you may be required to pick up your child. We are committed to providing and maintaining a healthy environment so please do not send your child to the Centre if they are unwell.

Fees are payable if your child is absent from the centre due to Illness, public holidays, or holidays. If a public holiday falls on the day your child attends the centre, a make up day may be offered if positions are available. If your child is absent due to sickness we ask that you telephone us, letting us know the nature of the illness.

It is the responsibility of the parent/ guardian to sign their children in and out of the centre on a daily basis. The sign in sheet is located in the front foyer. Children will only be allowed to leave the premises with people nominated on the enrolment form and over 18 years of age. If your child needs to be collected by someone other than those listed, arrangements need to be made prior to pick up. Photo identification will be required. Always acknowledge your arrival and departure with centre personnel.