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FAQs

Q. What are the hours of Operation?

Our Centre is open from 7am to 6pm Monday to Friday, 51 weeks of the year. We are closed on Public Holidays and generally the Christmas / New Year week. Our Mittagong Centre is open from 7.30am to 5.30pm.

Q. How do I apply for Child Care Benefit?

Contact the Family Assistant Office on 136 150 or visit www.familyassist.gov.au

They will assist you in receiving any Child Care Benefit you may be entitled to and will provide you with a Customer Reference Number (CRN) for you and your child.

You will need to provide these numbers when enrolling your child.

Q. Can I get Child Care Rebate (CCR) ?

There are certain requirements you must meet to get the CCR. Full details are available from the Family Assistance Office on 136 150 or visit www.familyassist.gov.au

There is no income test for the Child Care Rebate. If you are eligible for the Child Care Benefit, but your Child Care Benefit is zero due to your income, you may still be eligible for the Child Care Rebate.

You can get the Child Care Rebate paid either directly to the Centre or to yourself, quarterly or annually.

Q. How do I enrol my child ?

Simply call in at our Centre at any time to meet our friendly staff, take a tour and learn about our program and routines. If you then feel comfortable, one of our staff will discuss your needs and advise how they can best be met at the Centre.

You will also be provided with the necessary enrolment papers and a pack of important information.

Q. How can I get my child settled in ?

We understand that for children who join our Fidgety Frogs Centre, it may be their first experience away from home and some children may feel uncertain about starting a new experience in a new environment. As all children are unique, so too are their settling in patterns. We are happy to meet your child’s individual needs and provide orientation strategies designed for you and your child.

Parents are encouraged to bring their child for short periods, as many times as they feel is needed, to allow their child to settle in.

Q. What is provided by Fidgety Frogs and what do I need to provide ?

Fidgety Frogs provide safe and well supervised Long Day Care for your child. We also provide all meals, snacks and refreshments. All you need to bring is;

  • a hat
  • change of clothes
  • a piece of fruit each day
  • nappies and bottles for babies (these are not supplied given this is a personal choice item)
  • sheets and sleeping (comfort) items.

Q. What are the staff to children ratios?

At Fidgety Frogs we pay careful attention to ensure the following minimum ratios are followed;

  • 0 – 2 years: 1 adult to 4 children
  • 2 – 3 years: 1 adult to 5 children
  • 3 – 5 years: 1 adult to 10 children

Q. Are the staff qualified?

To ensure the highest standards of care, we employ qualified and experienced staff who share our philosophy and ideas of working together to create a warm, loving and secure environment for children to learn and grow.

Q. What activities are provided?

Children learn through exploration and stimulating experiences. Each individual child’s needs and interests are integrated into our carefully planned play based weekly programs and activities. These are on display in each room.

Q. Can I visit my child whenever I like?

We welcome our parents to visit the centre at any time throughout the day. Your contribution to the daily activities is highly valued.

Q. What if my child gets sick?

If your child becomes unwell during the day we will contact you immediately and you may be required to pick up your child. We are committed to providing and maintaining a healthy environment so please do not send your child to the Centre if they are unwell.